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Our Support Policy

  • To get a pre-purchase advice, you may post in our websites forum.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you have not purchased any of our services.

How to use our Support System

Technical support is always there to assist clients with all the technical questions regarding our SEO and Website Design services.

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: axiom.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.


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